Merchandise ordering,
shipping & installation

a.     Client must pay 100% of the cost of the Merchandise, unless otherwise agreed in writing.  RRI will not order any items from third parties until Client has paid in full.  Client is also responsible for any taxes, and shipping and freight charges related to the purchased items.

i.     Any delays in payment may cause a change in the item’s availability or delivery timeline. Approximate delivery dates are based on the estimates given by the supplier at the time of initial quote, and are in no way binding and/or grounds for cancellation. 

ii.     At time of invoicing, RRI charges a 15% estimate for freight to cover freight and shipping expenses charged by the Merchant. Overage will be invoiced to the Client, while any balance will be applied to the receiving and installation warehouse charges. RRI will provide a breakdown of shipping charges upon request, provided they have been finalized by the Merchant. All freight and shipping is charged to the Client at cost.

b.     Once purchased or ordered, most Merchandise cannot be returned or cancelled, therefore any returns or cancellations are strictly at the supplier or vendor’s discretion and subject to their restocking fee.  Client’s requests to return or cancel Merchandise will be handled on a per-item basis with no guarantee of return or cancellation.

c.     All custom orders are final and cannot be cancelled. In the event that the Client wishes to cancel a pending order or return deliverable Merchandise, RRI will assist the Client in negotiations with the supplier, but shall not be held financially or otherwise liable for the outcome.  RRI shall not be responsible and Client shall hold RRI harmless to the extent that a third party vendor will not accept the return of any goods for any reason.

d.     Merchandise Deficiencies (i.e., issues with furnishings or construction quality) are resolved at the Design Fee hourly rate except where there is an error on the part of RRI directly. (Examples: Merchant delivered incorrect sofa: standard fees are charged. RRI ordered incorrect sofa: RRI takes responsibility to correct error on company time.

e.     Unless otherwise arranged, all Merchandise will be received by RRI or their proxy at the receiving warehouse where it will be inspected and, if necessary, assembled, prior to delivery of all Merchandise to Client’s home on the installation date agreed upon between RRI and the Client. The receiving and installation charges will be invoiced by RRI following the install date. These fees are charged to the Client at cost.

f.       The receiving company may schedule delivery of the Merchandise directly with Client if requested and arranged with RRI. Client shall inspect all Merchandise upon delivery, within 24 hours, and promptly advise the shipping company and RRI of any damage or non-conformity, in writing, with photographic evidence of such damage.  Client should not accept any Merchandise that has damaged packaging, unless it is opened and inspected upon delivery.

g.     Client understands that all goods are subject to wear over time. RRI shall not be held liable for wear and tear of Merchandise ordered for a Project. In the case of warranty repairs, RRI will provide any supplier and order information to the Client who will be responsible for contracting and negotiating any repairs.